Release of January 26th, 2026

✨ New Features

Resizable Chat Window

You can now resize the chat window horizontally by dragging the edge, giving you control over the width to fit your workflow needs.

API POST Requests in Escalations and Flows

Configure API POST requests directly within Help Desks and Flows to integrate with external systems (e.g., SIS, CRM, and automation tools). Supports multiple authentication methods (API Key, Bearer token, JWT Bearer, Basic Auth) and dynamic variables like user information and conversation data.

🛠 Improvements

Expanded Feedback Length Options

Feedback generation now offers more granular length control with four options: Short, Medium, Long, and Unrestricted, giving you better control over feedback detail.

Dynamic Model Selection

Implemented dynamic model selection as a switchable feature to optimize performance and cost based on task complexity.

Single Rubric Auto-Expansion

When only one rubric exists, it now automatically expands in the grading interface, reducing clicks and improving grading efficiency.

Simplified Escalation for Phone and URL Routes

Mandatory fields (name, description, email) have been removed when escalating to a phone number or external URL, creating a faster support experience.

Configurable iFrame Heights

iFrame workflow actions now support custom height settings, allowing better control over embedded content display.

Unsupported File Type Handling

The feedback tool now gracefully handles unsupported file types (e.g. ODT) with clear messaging.

Filter State Persistence

Filter states are now consistently cached across Inbox, Improvements, and Feedback Insights pages.